What VAT is charged on my order?

For UK orders, VAT will be included in the total amount the customer pays at the checkout.

The customer will be responsible for any custom clearance for shipments into the UK from other countries. (Please note majority of brands supplied on www.therake.com are being shipped from outside of the UK). For more information contact us at shop@therakemagazine.com 

All orders may be subject to local taxes, import duties or other local requirements. These are the customer’s responsibility and The Rake is not responsible for these.

Currently we are only shipping to the UK & US. 

We aim to dispatch each order within 3-5 business days, tracking information will be shared upon dispatch. 

Most products can be returned for a refund by using our free returns service within 14 days from receiving your order. Please note, in some instances, we are unable to offer refunds. This includes personalised and perishable products, as well as products that have had their protective seals or strips removed or damaged. This also includes underwear, Made-To-Order products and magazines and books. This does not affect your statutory rights.

Simply email us at shop@therakemagazine.com to arrange a suitable time to arrange collection. 

The Rake do not offer exchanges, you can simply return any unwanted product and place a new order for the correct product. Note shipping fees will be charged again on the second order.

Please note shipping fees are non refundable, unless the item is faulty.

We are only able to refund the VAT charged for the returned items at the checkout, unfortunately we won’t be able to refund any import tax or duties charged by local governments at the custom clearance. 

No, due to the nature of customised and made-to-order orders, we will not be able to accept returns on these products.

You can send your items back in the original packaging. Note any return that is not sent in a secure and sealed package, with the garment received in a new and unused condition, with its original packaging, will result in the return being refused and the package/s sent back.

Refunds are issued via the original payment method, they will be processed within 10 business days after the products have been received and quality checked by our operations team. Note the refund timing also depends on the processing time of your payment provider.

Our friendly UK based customer service team are on hand to help between 9am – 6pm UK time Monday – Friday (excluding bank holidays).

Please email us anytime and we will respond as soon as possible: shop@therakemagazine.com