The rake

The modern voice of classic elegance

TERMS & CONDITIONS FOR SHOP TRANSACTIONS (The Rake Atelier Pte Ltd)

 

DELIVERY POLICY

We deliver your purchases worldwide. Depending upon your location, the time that delivery will take for your purchase to reach you may vary. Nevertheless, we use the quickest courier to reach you for the earliest possible. To know delivery costs, select your destination in the check-out page.

Please note that some products will be dispatched directly by manufacturers, so will arrive in a separate shipment from any other products you order.

 

TAX & DUTIES POLICY

Please note that the recipient is responsible for all local customs & import duties.

 

HOW TO RETURN YOUR ORDER

To request a return, please email shop@therakemagazine.com, using the subject matter ‘returns’, and quoting your order number in the body of the email, informing us of the reason why you would like to return your order.

To exchange an item, please email shop@therakemagazine.com, using the subject matter ‘exchange’, and including your order number in the body of the email. Please specify the new size you require; we will then be able to confirm whether the exchange can be arranged or not.

Goods must be returned within fourteen days from the date that your order is received, in the original packaging and in original condition. If fourteen days have passed since the date that your order was placed, we will be unable to offer a refund or exchange. We will organise the collection from your shipping address, free of charge.

 

RETURNS, EXCHANGES & REFUNDS POLICY

If you want to exchange an item, there won’t be any charges to exchange items for a different size, however all exchanges are based on stock availability.

If you want to return us your purchase and get a refund, we will refund the payment onto your payment card once all returned goods have been safely received.

We will only fulfil an exchange/refund if the item is returned in its original packaging and in original condition.

 

PAYMENT METHODS 

We accept Visa, MasterCard, American Express, Maestro and JCB cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then be returned to shop.TheRake.com

Payment will be taken at the time the order is placed.

 

PRIVACY POLICY

References in this Privacy Policy Statement to “we”, “us” and “The Rake” are to The Rake Media Ltd. At The Rake we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.    

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.    

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve our website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from The Rake. If you do not wish to be contacted for these purposes, you can inform us about your marketing preferences through any email newsletter – these all contain information on how you can unsubscribe; or update your information.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.    

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research, marketing and advertising services (including advertising on third party websites, social media networks and profiling) and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than The Rake. We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area. Any such transfer of your personal data will be carried out in compliance with applicable laws and we will treat the information in a manner consistent with this Privacy Policy Statement. However, we will not pass your information on to any other third parties for their own marketing purposes unless you have agreed for us to do so.    

COOKIES

This website uses Cookies. This website uses cookies to collect information.

WHAT IS A COOKIE?

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.

USE OF COOKIES ON THIS WEBSITE

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

 – For technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products.

 – To distinguish you from other users of this website, so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website.

 – To collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns.

 – To enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. 

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website. 


LINKS TO THIRD PARTIES SITES

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.