TERMS & CONDITIONS FOR SHOP TRANSACTIONS
The Rake Atelier Pte Ltd
The Rake works to deliver your purchases worldwide. We use the quickest courier method possible to unite and delight you with your purchases but delivery times may vary by location. For delivery costs, please select your destination on the check-out page.
Please note that some products are dispatched directly by manufacturers and will arrive in a separate shipment from the rest of your order.
Due to international trading agreements and local customs restrictions, we may be unable to ship certain items to your location.
RETURNS & REFUNDS POLICY
What is your returns policy?
If your purchase isn’t quite right, you can return it for a refund by notifying us within 14 days of the date your order was delivered, using our free returns service. Simply email us at firstname.lastname@example.org to arrange a suitable time for our courier to come to your office or home and collect the package and return it to us. Please note, in some instances, we are unable to offer refunds or exchanges. This includes personalised and perishable products, as well as products that have had their protective seals or strips removed or damaged. This also includes underwear, Made-To-Order products and magazines and books. This does not affect your statutory rights.
If you would like to exchange an item, you will have to place a new order for the product you would like and then return the item would not like to keep. The 14-day return window for each product, begins when each product has been delivered to your address. Note shipping fees will be charged again on the second order.
Will shipping fees be refunded on return?
Shipping fees will be excluded from your refund, unless the item is faulty or if you received the incorrect item.
Will taxes & duties be refunded on return?
We are only able to refund the VAT charged for the returned items at the checkout, unfortunately we won’t be able to refund any tax or duties charged by local governments at the customs clearance. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by yourself to your local government or authority. We are unable to assist in you reclaiming any local tax or duties.
Can I return my customised or made-to-order item?
Due to the nature of customised and made-to-order orders, and the fact that they have been specially created for you, we will not be able to accept returns on these products.
How do I prepare my package for a return?
You can send your items back in any safe and secure sealed package, but the items must be protected and therefore undamaged upon return to us. Ideally, the package is returned in the box that it was sent in. Note any return that is not sent in a secure and sealed package, with the garment received in a new and unused condition, with its original packaging, will result in the return being refused and the package/s sent back.
Please note that items need to be returned to us via our own service. You can return them using any secure means, but we may not accept liability and are unable to refund any associated shipping costs.
When will I receive my refund?
Refunds are issued via the original payment method and will normally appear within 10 business days after the products have been received and quality checked by our operations team. Note the refund timing also depends on the processing time of your payment provider.
We accept the following payments methods:
- American Express
- Visa Electron
- Apple Pay
- Sofort (Only in Germany, Austria & Switzerland in EUR)
- Diners Club
Payment will be taken at the time the order is placed.
WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve our website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from The Rake. If you do not wish to be contacted for these purposes, you can inform us about your marketing preferences through any email newsletter – these all contain information on how you can unsubscribe; or update your information.
If you purchase items through TheRake.com we will use your information to contact you for marketing purposes that we feel will be of interest to you. As a business it is our legitimate interest is to promote our products and services to you. However, you have the right to object to this by unsubscribing from all our marketing by using the unsubscribe option from any newsletter you receive from us, or by contacting us directly at email@example.com.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
WHAT INFORMATION DO WE SHARE WITH OTHERS?
WHAT IS A COOKIE?
Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer.
– For technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products.
– To distinguish you from other users of this website, so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website.
– To collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns.
– To enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.
LINKS TO THIRD PARTIES SITES